Ticket #1234
API rate limit exceeded during peak hours
Created on January 1, 2026 at 10:30 AM
Conversation
John Doe
Jan 1, 2026 at 10:30 AMHi,
We're experiencing API rate limit errors during our peak hours (9 AM - 11 AM EST). Our application is receiving 429 Too Many Requests responses even though we believe we're within our plan limits.
Here are the details:
- Plan: Professional
- API calls during peak: ~5,000 requests/minute
- Error started: December 30, 2025
- Affected endpoints: /api/v1/events and /api/v1/customers
Can you please investigate and advise on how we can resolve this?
Thanks,
John
Sarah Johnson
Jan 1, 2026 at 11:45 AMHi John,
Thank you for reaching out. I've looked into your account and can see the rate limit errors you mentioned.
Looking at your usage patterns, it appears that your application is making burst requests that exceed the per-second rate limit, even though your overall minute-level usage is within limits.
Here are some recommendations:
- Implement request queuing with exponential backoff
- Consider using our batch API endpoints for bulk operations
- Spread requests more evenly across the minute
I'm also checking if we can temporarily increase your burst limit while you implement these changes. I'll update you shortly.
Best regards,
Sarah
John Doe
Jan 1, 2026 at 2:15 PMHi Sarah,
Thank you for the quick response! We'll start implementing the request queuing on our end.
A temporary burst limit increase would be very helpful while we work on the fix. Our estimated time to implement is about 2-3 days.
Thanks,
John
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Ticket Information
| Ticket ID | #1234 |
| Status | In Progress |
| Priority | High |
| Category | API |
| Created | Jan 1, 2026 |
| Last Updated | 2 hours ago |
| Assigned To | Sarah Johnson |